Experiencing audio echo/feedback/clicking:
Echo is caused by a user’s microphone capturing the audio being output by the speaker. Here are a few things you can do to troubleshoot echo.
1. Try toggling between AEC (Audio Echo Cancellation) and AECm in the Audio and Camera Setup. On PC, click on the gear icon in your local video window and click Audio and Camera Setup. On Mac, select Audio Setup from the FlashMD menu.
2. If you are hearing an echo of your voice, it means that the OTHER user’s microphone is causing the echo. Ask them to turn down their speaker volume, or use headphones instead of speakers (this completely eliminates the possibility of echo). Turning the speaker all the way up also causes clipping.
3. Use speaker phones. We recommend Jabra 410 Speakerphone (or 510 for BlueTooth support).
Audio not working:
1. Make sure you are not running other video conferencing software on your PC, eg. Skype. If you are, please make sure you quit those programs and then restart FlashMD. (You can restart by going to your system task tray at the bottom right of your desktop, find the FlashMD icon. Right-click on it and select “Quit.” then go to your program files and start FlashMD again.)
2. Upon restarting FlashMD, please go to your FlashMD contact list, under Settings, go to the “Audio and Camera setup” and make sure you have selected the right audio input and output. Use the test sound buttons to verify if the input and output are selected correctly.
USB webcam on a Mac and the video doesn’t look correct:
Currently, the only webcam officially supported by FlashMD is the built-in camera on your Mac.
Problems with HP / CyberLink Webcam:
Some HP computers have CyberLink webcam software that can conflict with FlashMD. If you have an HP computer and are having problems getting your built-in webcam to work, please check to see if a “CyberLink WebCam Virtual Driver” (or similar) is installed and disable it.
Computer Compatibility Issues
Known Mac compatibility issues:
- Hear from Prosoft: An application to improve the audio output on Macs or PCs. It causes FlashMD to crash on opening any audio channel. The vendor claims that version 1.1.6 fixes this issue.
- Audio Hijack Pro from Rogue Amoeba: This application allows users to record audio from any application. It causes FlashMD to crash on opening any audio channel. There is no known resolution other than disabling Audio Hijack.
- MacKeeper from ZeoBit: This somewhat controversial software is a bundle of system utilities. It has been reported to cause FlashMD to crash. There is no known resolution other than removing it.
If you require additional assistance, please submit a support request using the form below.